Changing/adding to your order.
Items on your original order may not be changed and additional items cannot be added after your order is placed. This helps us process your order in the quickest, most efficient manner possible. We apologize for any inconvenience this may cause.
Cancelling your order
For information on canceling your order, please contact Customer Service as soon as possible.
Some merchandise may be shipped directly from the factory, some merchandise may be coming from an off-site warehouse and some merchandise may be backordered. This information will be provided to you on the ad for the item, when the item is added to your cart, as well as your Order Confirmation/Shipping Confirmation emails.
If you have purchased a product and would like to provide a rating or review based on your experiences, just browse to that product on our site. On each product page we provide links to Write a Review.
Customers are also sent a survey approximately 4 weeks after an order is placed asking for feedback on merchandise and service received.
Unfortunately our policy only allows one coupon to be redeemed per order.
Your package is being shipped ground service with final delivery by your local postal carrier based on the merchandise, or the light weight of the package. If you do not wish to have this service in the future, a Customer Service representative can flag your address to ship ground on future packages. Please contact us if you would like to do so.